According to the official policy for NGF132 (now often referred to as Sampark.me), they do not offer traditional monetary refunds for most returns. Instead, they operate on a system of exchanges and credit notes.

Here is the breakdown of their refund and return policy:

Return Policy Basics
Timeframe: You must initiate a return request within 15 days of the delivery date.

Condition: The item must be unused, in its original condition, and include all original packaging.

Method: To start a return, you must email [email protected] with your Order ID and the reason for the return.

Refund Types
No Monetary Refunds: NGF132 generally does not provide cash or bank refunds for dissatisfaction.

Credit Notes: If you return a product because it didn't meet your expectations, they will issue a credit note equivalent to the product value. This credit will appear in your 'My Account' section for future use on their website.

Return Fee: A nominal fee of ₹100 is typically charged to cover the costs of pickup, logistics, and handling.

Damaged or Defective Items
Free Exchange: If you receive a product that is damaged or defective, the company offers a free product exchange.

Optional Return: If you choose to return a defective item rather than exchanging it, the ₹100 return fee still applies.

Warranty Information
NGF132 products often come with a long-term warranty (cited as 2 years or up to 10 years depending on the specific tag pack) which covers replacements if the tag fails to function.